Franchising Code of Conduct - Australian Government

Description

You will need to comply with the Franchising Code of Conduct if your business is involved in franchising in Australia. The code sets out rules for how franchising participants must do business.

The purpose of the code is to:

improve standards of conduct in the franchising industry
address the power imbalance between franchisors and franchisees and prospective franchisees
increase access to information to inform decision making and minimise disputes
provide a fair dispute resolution process.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Task	Business Structure	Resources
Comply	All	Guidance and Information About Franchising (Opens in new window)

Act(s) name

Competition and Consumer Act 2010 Australian Government

Regulation(s) name

Competition and Consumer (Industry Codes - Franchising) Regulations 2024 Australian Government

Administering agency

Australian Competition and Consumer Commission

Infrastructure Regulation Division

Contact details

**Please use these contact details for help or more information:**

Adelaide Office

Infrastructure Regulation Division

Australian Competition and Consumer Commission
South Australia
Operating address:	Level 11 1 King William Street Adelaide, South Australia 5000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	08 8213 3444
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Brisbane Office

Infrastructure Regulation Division

Australian Competition and Consumer Commission
Queensland
Operating address:	Level 25 32 Turbot Street Brisbane, Queensland 4001
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	07 3835 4666
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Canberra Office

Infrastructure Regulation Division

Australian Competition and Consumer Commission
Australian Capital Territory
Operating address:	23 Marcus Clarke Street Canberra Australian Capital Territory 2601
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	02 6243 1111
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Darwin Office

Infrastructure Regulation Division

Australian Competition and Consumer Commission
Northern Territory
Operating address:	National Mutual Centre Level 8 9 - 11 Cavenagh Street Darwin, Northern Territory 0801
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Enquiries

Infrastructure Regulation Division

Australian Competition and Consumer Commission
Operating address:	23 Marcus Clarke Street Canberra Australian Capital Territory 2601
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	1300 302 021
Website:	Australian Competition and Consumer Commission (Opens in new window)

**Please use these contact details for help or more information:**

Hobart Office

Infrastructure Regulation Division

Australian Competition and Consumer Commission
Tasmania
Operating address:	Level 2 111 Macquarie Street Hobart, Tasmania 7000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	03 9290 1800
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Melbourne Office

Infrastructure Regulation Division

Australian Competition and Consumer Commission
Victoria
Operating address:	Level 17 2 Lonsdale Street Melbourne, Victoria 3000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	03 9290 1800
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Perth Office

Infrastructure Regulation Division

Australian Competition and Consumer Commission
Western Australia
Operating address:	Level 5 1 William Street Perth, Western Australia 6000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	08 9325 0600
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Sydney Office

Infrastructure Regulation Division

Australian Competition and Consumer Commission
New South Wales
Operating address:	Level 27 135 King Street Sydney, New South Wales 2000
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	02 9230 9133
Phone:	1300 302 021
Contact us website:	Enquiry Form (Opens in new window)

**Please use these contact details for help or more information:**

Townsville Office

Infrastructure Regulation Division

Australian Competition and Consumer Commission
Queensland
Operating address:	Suncorp Plaza Level 9, Suite 2 61 - 73 Sturt Street Townsville, Queensland 4810
Mailing address:	GPO BOX 3131 Canberra, Australian Capital Territory 2601
Phone:	1300 302 021
Phone:	07 4729 2666
Contact us website:	Enquiry Form (Opens in new window)

Supporting information

Franchising Code of Conduct (Opens in new window)