Franchising Code of Conduct - Australian Government


You will need to comply with this code if you intend to enter into a franchise agreement.

A franchise agreement is a contract (written, verbal or implied) under which:

  • one party (the franchisor) grants to another (the franchisee) the right to carry on a business offering goods or services under a system or marketing plan which is determined, controlled or suggested by the franchisor or its associate
  • the business is associated with a trademark, advertising or commercial symbol specified by the franchisor or its associate
  • the franchisee is required to pay an agreed fee to the franchisor or its associate before starting or continuing the business.

The code aims to regulate the conduct of franchising participants towards one another. In particular, it:

  • requires franchisors to disclose certain information to prospective and existing franchisees before, and after, entering into a franchise agreement
  • stipulates a number of conditions relating to the rights of a franchisor and a franchisee under a franchise agreement
  • provides mechanisms for franchisees and franchisors to try to resolve disputes.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Competition and Consumer Act 2010 Australian Government

Regulation(s) name

Competition and Consumer (Industry Codes - Franchising) Regulations 2014 Australian Government

Administering agency

Australian Competition and Consumer Commission

Infrastructure Regulation Division

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.