Telecommunications Consumer Protections (TCP) Code - Australian Government


You must comply with this code if you provide telecommunications services. These standards were developed to provide customers with protection from overpayment due to confusing mobile plans and poor complaints handling.

It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers and complaint handling. It also sets out a framework for code compliance and monitoring.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Act(s) name

Telecommunications Act 1997 Australian Government

Administering agency

Department of Infrastructure, Transport, Regional Development, Communications and the Arts

Australian Communications and Media Authority

Communications Infrastructure

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.