Telecommunications Industry Ombudsman Scheme Registration - Australian Government


If you are a telecommunications carrier service provider you must register with this scheme. Telecommunications carrier service providers provide the following services:

  • standard telephone services, where any of the customers are residential or small business customers
  • public mobile telecommunications services
  • carriage services that enables an end user to access the Internet.

Carriage service intermediaries who arrange for the supply of these services qualify as eligible carriage service providers.

Please consult the Contact Officer for more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

Please consult with the Contact Officer for information on any eligibility requirements.




Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

No fees are required. Fees for 2021-22


Act(s) name

Telecommunications (Consumer Protection and Service Standards) Act 1999 Australian Government

Administering agency

Department of Infrastructure, Transport, Regional Development and Communications

Telecommunications Industry Ombudsman

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Telecommunications Industry Ombudsman

Department of Infrastructure, Transport, Regional Development and Communications

Operating address: Level 3, 595 Collins Street
Victoria 3000
Mailing address: PO BOX 276
Collins Street West, Victoria 8007
Toll Free: 1800 062 058
Fax: 1800 630 614