** Scheduled maintenance **

We’ll be updating this tool between 7 am and 11 am on 20 July 2024 (AEST). During this time, this website will be unavailable

Telecommunications (Mobile Number Pre-Porting Additional Identity Verification) Industry Standard 2020 - Australian Government


You will need to comply with this industry standard if you are a mobile carriage service provider that supplies, or intends to supply, public mobile telecommunications services. This industry standard applies to:

  • the section of the telecommunications industry consisting the telecommunications industry consisting of mobile carriage service providers who supply or arrange for the supply of public mobile telecommunications services
  • every port of a mobile service number.

The purpose of this industry standard is to:

  • prevent the unauthorised porting of mobile service numbers
  • reduce harm to customers arising from unauthorised porting of mobile service numbers.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Telecommunications Act 1997 Australian Government

Administering agency

Department of Infrastructure, Transport, Regional Development, Communications and the Arts

Australian Communications and Media Authority

Communications Infrastructure