Minimum Service Standards for Demand Responsive Services - Australian Capital Territory

Description

You will be required to comply with these service standards if you intend to operate a demand responsive public transport service (DRS) in the Australian Capital Territory. The standards outline minimum service standards for a range of operational matters, including:

  • Parking, cleaning, servicing, maintenance and repair of DRS
  • Advertising
  • Making and management of records
  • The operation of the service and the booking of the service
  • Driver licensing and authority
  • Training
  • Driving hours and rest periods for bus drivers if the DRS is a bus
  • Monitoring of the safety of DRS drivers
  • How contraventions of road transport legislation by DRS drivers will be handled
  • Customer inquiries and complaints
  • Handling and disposal of lost property
  • Making information available to the public
  • Training of people to manage incidents involving death or injury
  • Insurance requirements.

A demand responsive service is a service that is provided when there is excess demand for public passenger transport. Please consult the Contact Officer for more information and to ascertain the level of compliance that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Administering agency

Chief Minister, Treasury and Economic Development Directorate

Access Canberra

Road Transport Authority

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

General Enquiries

Mailing address: PO BOX 582
Dickson, Australian Capital Territory 2602
Phone: 132281
Phone: 02 62077171
Phone: 02 62077101
Email: roaduserservices@act.gov.au
Website: Road Transport Authority (Opens in new window)