Code of Conduct for Migration Agents - Australian Government


You will be required to comply with this code if you are registered as a migration agent.

The code covers professional and ethical conduct and includes the requirements for agents dealing with client interaction, declaring conflicts of interest, and proper business practices and record-keeping.

There are certain obligations you must meet for:

  • interactions with your clients
  • fees and charges, record keeping and financial management
  • responsibilities toward other agents
  • any employees you may have
  • requirement that you respond if a complaint is made against you.

Please consult the Contact Officer for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Administering agency

Department of Immigration and Border Protection

Visa and Citizenship Services

Office of the Migration Agents Registration Authority

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.


Operating address: Level 10
111 Elizabeth Street
New South Wales 2000
Mailing address: PO BOX Q1551
Queen Victoria Building, New South Wales 1230
Phone: 02 9078 3552
Phone: 1300 226 272
Fax: 02 9078 3591