Tow Truck Operators Code of Practice - Northern Territory

Description

The objectives of this Code are:

(a) to ensure that persons involved in a motor vehicle accident are not subjected to distressing or manipulative conduct or unfair competition by tow truck operators at the site of the accident;
(b) to provide for the establishment and operation of rosters of tow truck operators to provide services at police controlled accident sites;
(c) to establish operational practices for tow truck operators that ???
(i) clarify the rights of consumers and the obligations of tow truck operators in respect of services provided under this Code and so promote fair trading practices and public order;
(ii) ensure the material and emotional interests of consumers are protected and remain predominant in respect of competition between tow truck operators; and
(iii) encourage and develop high levels of professional conduct and service to the public; and
(d) to establish appropriate procedures to deal with complaints alleging breaches of this Code by tow truck operators.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Administering agency

Department of the Attorney-General and Justice