Energy Retailer Authorisation - New South Wales


You will need this authorisation in order to engage in the retail sale of energy (electricity or gas). This includes supply of electricity to premises that are (or will be) connected to the national electricity system as well the supply of natural gas to retail customers through a distribution pipeline. If you are seeking sell both gas and electricity, then two applications need to be submitted. Please consult with the Agency before submitting a dual fuel application.

This authorisation is in place to ensure that energy providers are complying with relevant rules and legislation and therefore customers' rights are being protected, with respect to price, quality, safety, reliability and security of supply of energy. Authorised retailers details, and any application for authorisation are published in a public register.

Please use the contact details below to find out more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.


You will not require this authorisation if you only sell electricity to an authorised retailer. Nor will you require this authorisation if you are the owner of a caravan park, shopping centre or other building and you buy electricity from an authorised retailer then onsell it to your tenants.

Eligibility requirements

To be eligible for this authorisation you must:

  • have sufficient organisational and technical capacity
  • have sufficient financial resources or access to resources
  • be a suitable person to hold a retailer authorisation.

You can apply as an individual or as a member of a partnership or joint venture. If you are applying as a partnership or joint venture, you must satisfy specific criteria.

Please consult the Contact Officer for more information regarding eligibility requirements.


A retailer authorisation does not expire. It will continue until it is surrendered or revoked.


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

No fees are required.


Task Business Structure Resources
Apply All Authorisation to Become an Energy Retailer - There is no application form. To apply, you are required to provide the Agency with the information outlined in the guidelines.

Act(s) name

National Energy Retail Law (Adoption) Act 2012 New South Wales

Regulation(s) name

National Energy Retail Law (Adoption) 2013 New South Wales

Lodgement process


Applications must be submitted both in writing and electronically via email.

Approval time

The Agency aim to make a decision within 12 weeks of receiving all relevant information.

Administering agency

Australian Energy Regulator

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Sydney Office

Australian Energy Regulator

Operating address: Level 20
175 Pitt Street
New South Wales 2000
Mailing address: GPO Box 3648
New South Wales, 2001
Phone: 02 9230 9133
Fax: 02 9223 1092
Other: 1300 585 165
Website: Australian Energy Regulator (Opens in new window)