Authorised Centralised Monitoring System (CMS) Licence - New South Wales


You will require this licence if you intend to operate an authorised Centralised Monitoring System (CMS). A CMS is a system that monitors the operation and performance of approved gaming machines. It can also be used to assess the gaming machine tax due for venues around NSW. Currently, only one company in NSW can hold this licence.

All approved gaming machines in NSW must be connected to an authorised CMS. Gaming technicians carrying out work on machines, as well as hoteliers and clubs, are responsible for connecting to the system.

Please consult the Contact Officer for more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this licence you must:

  • be 18 years of age or older
  • not be disqualified or suspended from holding a gaming-related licence
  • provide any information requested.

Please consult the Contact Officer for more information regarding eligibility requirements.


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

Please consult the Contact Officer for information on fees to be submitted.


Task Business Structure Resources
Apply All Authorised Centralised Monitoring System (CMS) Licence - Please consult the Contact Officer for information on forms to be submitted.

Act(s) name

Gaming Machines Act 2001 New South Wales

Regulation(s) name

Gaming Machines Regulation 2019 New South Wales

Additional information

Hoteliers and clubs will pay you a monitoring fee in respect of each approved gaming machine connected to the CMS. The monitoring fee payable to you by hoteliers and clubs will be determined by the Minister from time to time, and in consultation with other government bodies.

Please be aware that:

  • all equipment used in connection with the authorised CMS must also be approved
  • your licence will be subject to conditions as determined by the Authority, which may be altered during the duration of your licence.

Administering agency

Department of Customer Service

Liquor and Gaming NSW

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

General Enquiries

Liquor and Gaming NSW

Department of Customer Service

New South Wales
Operating address: 4 Parramatta Square
2 Darcy Street
Parramatta, New South Wales 2150
Mailing address: GPO BOX 7060
Sydney, New South Wales 2001
Phone: 1300 024 720
Contact us website: Feedback Form (Opens in new window)
Website: Liquor and Gaming NSW (Opens in new window)