Commercial Agent and Private Inquiry Agent - Operator Licence - New South Wales


You will require this licence if you intend to engage in Commercial Agent and / or Private Inquiry Agent (CAPI) activities including:

  • process serving
  • debt collection
  • repossession of goods
  • surveillance of people
  • investigation of people.

This licence only authorises you to undertake these activities as an employee of a CAPI Master Licence holder. If you are self-employed or sub contract, you require your own CAPI master licence in addition to this operator licence.

Please be aware that your first operator licence will be a probationary licence issued for one year. This and any subsequent probationary licences are issued subject to a condition that you may only carry out the activities authorised by the licence only under the immediate supervision of the holder of a Master Licence or the holder of an unrestricted operator licence.

Please consult the Contact Officer for more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this licence you must:

  • be employed by the holder of a Master Licence
  • supply certified copies of all relevant qualifications within 12 months of your application
  • satisfy stringent integrity requirements including having your fingerprints taken
  • provide the required information
  • pay the required application fees.

Please consult the Contact Officer for more information regarding eligibility requirements.


1 or 5 years.


Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $130.00

1 year.

Apply Application All $480.00

5 years.

Renew Renewal All $130.00

1 year.

Renew Renewal All $480.00

5 years.

Vary Variation All $65.00

Replacement of Operator Licence (including change of name)

Vary Variation All $80.00 -


Act(s) name

Commercial Agents and Private Inquiry Agents Act 2004 NSW

Regulation(s) name

Commercial Agents and Private Inquiry Agents Regulation 2017 NSW

Approval time

Please allow 28 days for your application to be processed.


Operator licences cannot be transferred.

Administering agency

Department of Justice

NSW Police Force

Security Licensing & Enforcement Directorate

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.


Security Licensing & Enforcement Directorate

NSW Police Force

Department of Justice

Mailing address: LOCKED BAG 5099
Parramatta, New South Wales 2124
Phone: 1300 362 001
Fax: 1300 362 066
Website: Security Licensing & Enforcement Directorate (SLED) (Opens in new window)