Commercial Agent and Private Inquiry Agent - Operator Licence - New South Wales


You will require this licence if you intend to engage in Commercial Agent and / or Private Inquiry Agent (CAPI) activities including:

  • process serving
  • debt collection
  • repossession of goods
  • surveillance of people
  • investigation of people.

This licence only authorises you to undertake these activities as an employee of a CAPI Master Licence holder. If you are self-employed or a subcontractor, you require your own CAPI master licence in addition to this operator licence.

Please be aware that your first operator licence will be a probationary licence issued for one year and subject to a condition that you only carry out the activities authorised by the licence only under the supervision of the holder of a Master Licence or the holder of an unrestricted operator licence.

Please consult the Contact Officer for more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this licence you must:

  • be at least 18 years of age
  • have the right to work in Australia
  • be employed by the holder of a Master Licence
  • supply certified copies of all relevant qualifications within 24 months of your application
  • satisfy stringent integrity requirements including having your fingerprints taken
  • provide the required information
  • pay the required application fees.

Please consult the Contact Officer for more information regarding eligibility requirements.


Either one or five years


Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $130.00

One year licence

Apply Application All $480.00

 Five year licence

Renew Renewal All $130.00

One year licence

Renew Renewal All $480.00

 Five year licence

Vary Variation All $65.00

Change of name, replacement licence photocard

Vary Variation All $80.00 Add / delete subclass

Act(s) name

Commercial Agents and Private Inquiry Agents Act 2004 New South Wales

Regulation(s) name

Commercial Agents and Private Inquiry Agents Regulation 2017 New South Wales

Approval time

Please allow eight weeks for your application to be processed.


Operator licences cannot be transferred.

Additional information

CAPI Training requirements are applicable for all CAPI operator licence applications. Applicants will have a maximum of 24 months after the date a CAPI operator licence has been granted to complete the required training.

Administering agency

Department of Community Services and Justice

NSW Police Force

Security Licensing & Enforcement Directorate

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Security Licensing & Enforcement Directorate

NSW Police Force

Department of Community Services and Justice

New South Wales
Mailing address: LOCKED BAG 5099
Parramatta, New South Wales 2124
Phone: 1300 362 001
Fax: 1300 362 066
Website: Security Licensing & Enforcement Directorate (SLED) (Opens in new window)