Energy Retailer Authorisation - New South Wales


You will need this authorisation if you intend to engage in the retail sale of energy (electricity or gas). Retailer authorisations are normally required where:

  • the seller's core business is the sale of energy
  • the seller's primary relationship with its customers is the sale of energy and the seller has no other, or an otherwise minor, relationship with the customer (for example, it does not also have a landlord / tenant relationship)
  • the seller intends to sell to many customers and/or sell a large volume of energy.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

You must satisfy the following three criteria to obtain a retailer authorisation:

  • organisational and technical capacity - the applicant must have the necessary organisational and technical capacity to meet the obligations of a retailer
  • financial resources - the applicant must have resources or access to resources so that it will have the financial viability and financial capacity to meet the obligations of a retailer
  • suitability - the applicant must be a suitable person to hold a retailer authorisation.


A retailer authorisation does not expire. It will continue until it is surrendered or revoked.


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

You do not need to pay any fees.


Act(s) name

National Energy Retail Law (Adoption) Act 2012 New South Wales

Regulation(s) name

National Energy Retail Law (Adoption) Regulation 2020 New South Wales

Lodgement process


Applications must be submitted both in writing and electronically via email.

Approval time

The AER aims to process applications for authorisation within 12 to 16 weeks of receiving all required information.

Administering agency

Australian Energy Regulator

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.