Recognised Competency Card (Gaming) - New South Wales


You will require a recognised competency card if you intend to work in a licensed venue that operates gaming machines. To obtain a competency card you must have graduated from a Responsible Conduct of Gaming (RCG) course delivered by an approved training organisation.

Gaming machines are only allowed in registered clubs and venues with a full hotel licence. You will require this card to perform any of the following roles:

  • licensee (of a full hotel)
  • secretary (of a registered club)
  • gaming-related staff (this may include staff who patrol or serve in a gaming area, or staff who are involved in paying out winnings to patrons).

When you have completed your course you will be provided with an interim certificate. This certificate will allow you to work for a short period of time only. You are required to get a photo competency card. Please consult the Contact Officer for more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for a competency card you must have completed a training course with an approved training provider.

Please consult the Contact Officer for more information regarding eligibility requirements.


Up to 5 years.


Fees Details for this service in table format.

Task Type Business Structure Amount
Apply Application All $41.00
Renew Renewal All $41.00

Other resources

Task Business Structure Resources
Comply All Photo Competency Card - Please consult the Contact Officer for information on this document.

Act(s) name

Gaming Machines Act 2001 New South Wales

Regulation(s) name

Gaming Machines Regulation 2019 New South Wales

Administering agency

Department of Customer Service

Liquor and Gaming NSW

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Competency Cards

Liquor and Gaming NSW

Department of Customer Service

New South Wales
Operating address: 4 Parramatta Square
2 Darcy Street
Parramatta, New South Wales 2150
Mailing address: GPO BOX 7060
Sydney, New South Wales 2001
Phone: 1300 024 720
Website: Liquor and Gaming NSW (Opens in new window)