You will need to comply with this code if you are an electricity entity, and you provide electricity generation services, network services, or retail services in a regulated network. The code includes:
- guaranteed service level performance indicators and payment amounts
- generation service performance indicators
- network service performance indicators and network target standards
- retail service performance indicators for small customers, including in relation to payment difficulties and hardship.
The application and interpretation of matters arising in the code can be assisted by using the attached guidelines.
