Tow Truck Operators Code of Practice - Northern Territory


The objectives of this Code are:

(a) to ensure that persons involved in a motor vehicle accident are not subjected to distressing or manipulative conduct or unfair competition by tow truck operators at the site of the accident;
(b) to provide for the establishment and operation of rosters of tow truck operators to provide services at police controlled accident sites;
(c) to establish operational practices for tow truck operators that ???
(i) clarify the rights of consumers and the obligations of tow truck operators in respect of services provided under this Code and so promote fair trading practices and public order;
(ii) ensure the material and emotional interests of consumers are protected and remain predominant in respect of competition between tow truck operators; and
(iii) encourage and develop high levels of professional conduct and service to the public; and
(d) to establish appropriate procedures to deal with complaints alleging breaches of this Code by tow truck operators.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Consumer Affairs & Fair Trading Act 1990 Northern Territory

Regulation(s) name

Consumer Affairs & Fair Trading (Tow Truck Operators Code of Practice) Regulations 1996 Northern Territory

Administering agency

Department of the Attorney-General and Justice

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Manager Compliance, Gambling & Racing

Operating address: Level 3, NAB House
71 Smith Street
Darwin NT 0800
Mailing address: GPO Box 1154
Darwin NT 0801
Phone: 0889991312
Fax: 0889997498