You will need to comply with funeral pricing requirements if you are a funeral director, or your business arranges and conducts funerals in Queensland. Funeral pricing requirements include:
- displaying an itemised price list on your business website and in-store
- displaying the price of your least expensive package for consumers wanting a simple funeral.
Your price list must display information on the price of goods and services you offer for burials or cremations. This information is called funeral information and it must be displayed at each place of business and on any public website maintained by the funeral director. This may include, but is not limited to:
- a brochure of funeral information displayed on the reception counter of each place of business
- a link on the homepage of the funeral director's website in larger and / or contrasting font linking to the funeral information.
The Office of Fair Trading has designed a checklist to help you and your business comply with the funeral pricing requirements.
If a customer requests a cost-itemised quote before entering an agreement to carry out a funeral, you will have to provide the quote within 48 hours (or longer if agreed), or before the agreement is signed, whichever happens first.
You must not enter into an agreement with a customer for the supply of goods and services for burial or cremation unless you have provided them the following information:
- an itemised price list of each good or service that will be supplied under the agreement
- the cost of all disbursements
- the total amount payable by the customer.
