The Human Services Quality Framework (HSQF) is the quality assurance framework for assessing and promoting improvement in the quality of human services.
The HSQF incorporates:
- a set of quality standards, known as the Human Services Quality Standards (the Standards), which cover the core elements of human service delivery
- an assessment process to measure the performance of service providers against the standards (either independent third-party certification, self-assessment or recognition of accreditation under another approved quality system)
- a continuous improvement framework, which supports the participation of people who use services in quality improvement.
Only in-scope organisations are required to comply with the HSQF. For more information, please see here.
