The Human Services Quality Framework is the quality assurance framework for assessing and promoting improvement in the quality of human services.
Certain types of organisations are required to demonstrate compliance with Human Services Quality Framework through certification against the Human Services Quality Standards. The types of organisations that need certification can be found here.
Certification is granted when an organisation has been assessed by an independent, third-party as meeting the standards. Certification indicates that standards are being met and that organisational performance is being enhanced through continuous improvement.
