Inbound Tour Operator Registration - Queensland


You must be registered to conduct business in Queensland if you are an inbound tour operator or carrying on inbound tour activities which includes the sale of travel packages for people travelling in Queensland to overseas wholesalers, retailers, or corporate buyers for an inclusive price and your overseas sales account is more than 20 per cent of the total number of travel packages sold in the last 12 months.

Individuals or corporations commencing business as inbound tour operators must register prior to commencing business and your registration must remain current.

It is important that you include the name(s) of 'associated persons' (i.e. people who would be or are in effective control of the business, but are not the applicant for registration), on the application or renewal application.

If you provide services to tourists on a not for profit basis or apply any net proceeds gained solely for a community purpose (e.g. charity), you do not need to be registered.

If you are a tour guide, who for reward personally supplies guiding services to tourists travelling with tours in Queensland, which also includes if you do work experience as a tour guide, you do not need to be registered, but must still comply with those parts of the Act that apply to them, such as the ban on unconscionable conduct.

The reward may include payment, accommodation, flights or food.

Guiding services include accompanying tourists, doing something else for them (such as translating), giving tourists information or advice, or coordinating or leading their activities.

Tour guides who work overseas and travel with tours in Queensland, and tour guides who offer services as part of formal or informal work experience, must still comply with the guidelines of the Tourism Services Act 2003.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.


1 year or 3 year registration


Application process

Submit an "Inbound Tour Operators Form 1".

When you apply, you pay an application fee and a registration issue fee. If you withdraw your application, or are considered to have withdrawn your application by failing to supply additional requested information or documentation within a given time period, you will only have your registration issue fee refunded.

If conditions are made, you will be informed within 2 weeks of the decision. If there are changes to be made to your conditions of registration, you may be required to produce your registration certificate for amendment within a given timeframe of at least 14 days.

If your application is not approved, you will be notified in writing within 2 weeks of the decision being made and have your registration issue fee only refunded (not your application fee).

If you disagree with the decision, you can have it reviewed within 28 days by the Commercial and Consumer Tribunal. If you decide to ask for the decision to be reviewed, you must file a written notice of appeal with the director of the Commercial and Consumer Tribunal and serve a copy of the notice to the Commissioner for Fair Trading 7 days after filing the written notice in the Tribunal.


You cannot transfer this registration.

Additional information

Renewing your registration:

You must renew your registration before your current registration expires.

If further documentation (for your renewal application) is requested, this must be supplied by the given date or your application will be considered withdrawn and the renewal fee will be refunded.

You must inform the Unit within 30 days if you are convicted of a disqualifying offence.

Forms and further information are available on

Administering agency

Department of Justice and Attorney-General

Office of Fair Trading

Industry Licensing Unit

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Queensland Government Service Centre

Industry Licensing Unit

Office of Fair Trading

Department of Justice and Attorney-General

Operating address: Upper Plaza Terrace
33 Charlotte Street
Brisbane, Queensland 4000
Mailing address: GPO Box 3111
Brisbane, Queensland 4001
Phone: 13 QGOV (13 74 68)
Phone: 07 3405 0985
Fax: 07 3008 5933
Website: Office of Fair Trading (Opens in new window)