** Scheduled maintenance **

We’ll be updating this tool between 7 am and 11 am on 20 July 2024 (AEST). During this time, this website will be unavailable

National energy retail rules - Queensland


You will need to comply with these rules if you intend to sell or supply energy (electricity and natural gas) from retailers and distributors to customers.

The rules have the force of law, and are made by the regulator under the National Energy Retail Law. The rules cover the following topics:

  • customer retail contracts and customer hardship
  • relationships between distributions and customers
  • relationships between distributors and retailers-rail support obligations
  • de-energisation (or disconnection) of premises-small customers
  • life support equipment
  • prepayment meter systems
  • exempt selling regime
  • retail market performance reports
  • customer retail contracts-electricity consumption benchmarks
  • model terms and conditions for standard retail contracts
  • model terms and conditions for deemed standard connection contracts.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Task Business Structure Resources
Comply All National energy retail rules (Opens in new window)

Administering agency

Australian Energy Market Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.