National energy retail rules - Queensland

Description

You may need to comply with these rules to supply or distribute energy (electricity and natural gas).

The national energy retail rules (NERR) cover topics that include:

  • customer retail contracts and customer hardship
  • relationships between distributions and customers
  • relationships between distributors and retailers-rail support obligations
  • de-energisation (or disconnection) of premises-small customers
  • life support equipment
  • prepayment meter systems
  • exempt selling regime
  • retail market performance reports
  • customer retail contracts-electricity consumption benchmarks
  • model terms and conditions for standard retail contracts
  • model terms and conditions for deemed standard connection contracts.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Task Business Structure Resources
Comply All National energy retail rules - PDF (Opens in new window)

Administering agency

Australian Energy Market Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.