Operator accreditation for public passenger services - Queensland


You need this licence if you operate a public passenger service in Queensland. There are different categories of operator accreditation for the different kinds of public passenger services. An operator can hold any of the following categories of operator accreditation:

  • motorcycle tourist services
  • community services
  • courtesy services
  • scheduled services, which includes urban, minor, long distance and school scheduled services
  • booked hire service (commonly known as ride-sharing or ride booking)
  • general, which includes charter bus, tourist, accommodation transfer, tourist transfer and unscheduled long distance passenger services.

You can apply for this accreditation as an individual, partnership, corporation, an incorporated association or trustee.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible you must:

  • be a suitable person to hold the licence
  • complete the Queensland Operator Accreditation Training Workbook or hold an equivalent training qualification
  • provide the following documents: corporations -  a current company extract from ASIC identifying current directors must be attached. Incorporated associations - evidence of the association's registration under Queensland legislation or a copy of the association's Certificate of Incorporation from the Office of Fair Trading.


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

You can find the current fees here.


Additional information

There are different operational requirements for the different types of services, including vehicle types and age limits. If you are contemplating providing public passenger transport services it is recommended that you obtain information regarding operational requirements of the department.

Administering agency

Department of Transport and Main Roads

TransLink Division

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

TransLink Division

Department of Transport and Main Roads

Contact us website: Passenger and school transport offices (Opens in new window)