Operator accreditation for public passenger services - Queensland


If you operate a public passenger service in Queensland, you must hold operator accreditation, unless the service you provide is exempt.

Operator accreditation is a requirement under the Transport Operations (Passenger Transport) Act 1994 that operators must attain and maintain in order to provide public passenger services in Queensland.

The purpose of operator accreditation is to encourage high quality operation of public passenger services by raising standards and awareness of operators in the areas of safety, service delivery and business acumen, ensuring that public passenger service operators are held accountable for complying with appropriate standards.

There are different categories of operator accreditation for the different kinds of public passenger services. An operator must hold the appropriate category of operator accreditation for the kind of public passenger service being provided.

Categories of Operator Accreditation

  • Motorcycle Tourist Services
  • Community Services
  • Courtesy Services
  • Scheduled Services, which includes:
      -  Urban scheduled services
      -  Minor scheduled services
      -  Long distance scheduled services
      -  School Scheduled Services (Prescribed, unfunded/non-declared and unfunded/declared services)
  • Ride-booking services (commonly known as ride-sharing)
  • General, which includes:
      -  charter bus services
      -  tourist services (general and off-road)
      -  accommodation transfer services
      -  tourist transfer services
      -  unscheduled long distance passenger services
      -  scheduled passenger services other than a general route service or school scheduled service
      -  a public passenger service not falling under any other category of operator accreditation.

For information in relation to the requirements for the above categories please refer to the information bulletins available on the Department of Transport and Main Roads website.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.


For fee details please refer to the Operator Accreditation Fee Schedule and Vehicle Declaration form.

Application process

You can apply for operator accreditation in person at your nearest Department of Transport and Main Roads Customer Service Centre or selected Queensland Government Agent Program (QGAP) offices.

To apply you must have:

  • a completed Operator Accreditation Application Form (F2982)
  • acceptable evidence of identity for each member, partner, director and nominated executive officer; and
  • the required fee.

Additional information

There are different operational requirements for the different types of services, including vehicle types and age limits. If you are contemplating providing public passenger transport services it is recommended that you obtain information regarding operational requirements from your local Department of Transport and Main Roads Regional Passenger Transport office.

For further information please read the information bulletins of the different categories of operator accreditation. They are also available on the Department of Transport and Main Roads website.

Administering agency

Department of Transport and Main Roads

Customer Services, Safety and Regulation Division

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Industry Accreditation and Authorisation Unit

Customer Services, Safety and Regulation Division

Department of Transport and Main Roads

Phone: 13 23 80
Website: Transport and Main Roads (Opens in new window)