Residential services registration and accreditation - Queensland

Description

You must be registered in order to provide a residential service. A residential service is accommodation for four or more people who live in one or more rooms and individually pay rent. Each resident has the right to occupy one or more rooms but not the whole premises.

Examples of residential services include:

  • privately owned and operated boarding house
  • supported accommodation hostel
  • aged rental accommodation.

Accommodation services which are not considered residential services include accommodation specifically for tourists, travellers, students or employees.

You must apply for accreditation within three months of receiving your registration. Accreditation is a detailed assessment of how well your registered residential service meets the accreditation standards.

You can apply for three levels of accreditation:

  • Level 1 Accommodation service
  • Level 2 Food service
  • Level 3 Personal care service.

All providers must apply for level 1 accreditation. However, you may also apply for additional levels if those services apply to your business. To obtain accreditation, you must show that your residential service meets the minimum standards for each accreditation level.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Eligibility requirements

To register your residential service, you must:

  • be at least 18 years old
  • not have been declared bankrupt, or been convicted of a disqualifying offence within the last five years.

Corporations are only eligible if they have not gone into receivership or liquidation, had an executive declare bankruptcy, or been convicted of a disqualifying offence within the last five years.

Duration

You only need to register your residential service once, and you do not have to renew it unless your registration is cancelled. Accreditation is granted for a period of up to three years depending upon the number of accreditation standards met.

Fees

Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $334.20 Registration fee.
Apply Application All $40.00 Criminal history check fee.
Apply Application All $33.40 Accreditation application fee (per resident being accommodated at the time of application).
Vary Variation All $170.50 -

Application process

Apply

To apply for registration, you must:

  • complete the approved application form
  • pay the prescribed fee
  • provide a certified copy of proof of identification (i.e. driver licence, birth certificate or extract, or passport) for each service provider and associate involved in the operation of the residential service
  • provide a criminal history check and pay the prescribed fee
  • provide a building compliance notice issued by your local council
  • submit a fire safety management plan or fire safety plan.

To apply for accreditation, you must:

  • complete the approved application form
  • complete and enclose the self-assessment checklist and associated documents
  • pay the prescribed fee.

To renew your accreditation, you must lodge an application to renew your accreditation before the accreditation period, but not more than three months before the expiry date.

Transfer

If there is a change of service provider (i.e. the sale of the business or a new partner) in relation to a registered residential service, a notification of the change is required. You will need to submit the application form to become a registered service provider of a currently registered residential service.

To add or transfer an associate you must submit the application form within 30 days of the person becoming an associate. An associate can be a person who is employed to manage the day-to-day operation of the business and who makes decisions on behalf of the service provider.

Additional information

You are required to obtain a building compliance notice from your local council to operate a residential service. You must apply for a building compliance notice when you apply for registration of your service, when you renew your accreditation or when there are any physical changes to the registered premises. Your local council is responsible for ensuring you comply with the requirements of the Queensland Development Code and the building standard within the Code.

The compliance notice will be issued within 20 days of receiving your application. If there are non-compliance issues, the notice will state the reasons and indicate what you can change to comply. You will then have 20 business days after receiving the non-compliance notice to appeal the decision.

Administering agency

Department of Communities, Housing and Digital Economy

Regulatory Services

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Regulatory Services

Department of Communities, Housing and Digital Economy

Mailing address: GPO BOX 690
Brisbane, Queensland 4001
Phone: 07 3008 3450
Email: regulatoryservices@hpw.qld.gov.au
Website: Department of Communities, Housing and Digital Economy (Opens in new window)