Residential Services Registration and Accreditation Queensland - Queensland

Description

You must apply for registration before you provide residential services in the form of a privately-owned boarding house, supported accommodation hostel or aged rental accommodation.

Within three months of registration, you must apply for accreditation. You can apply for three levels of accreditation:

  • Level 1 Accommodation service
  • Level 2 Food service
  • Level 3 Personal care service.

All providers must apply for Level 1 accreditation. To obtain accreditation, you must show that your residential service meets minimum standards for each accreditation level.

Your application may be as an individual or a corporation.  You may also choose to have an associate operate the service on your behalf.

Service type

Regulatory Obligation

An obligation defined in law. A business must comply with relevant services.

Eligibility requirements

To register your residential service, you must:

  • be at least 18 years old
  • not have been declared bankrupt, or been convicted of a disqualifying offence within the last 5 years.

Corporations are only eligible if they have not gone into receivership or liquidation, had an executive declare bankruptcy, or been convicted of a disqualifying offence within the last 5 years.

Duration

Registration You only need to register your residential service once, and you do not have to renew it unless your registration is cancelled. Accreditation Accreditation is granted for a period of up to three years depending upon the number of accreditation standards met.

Application process

Registration

To apply for registration, complete an Application for registration of a residential service (Form 1) and include these attachments:

  • a building compliance notice (under the Queensland Development Code - MP 5.7) issued within the last 12 months by your local council. Please note that obtaining a building compliance notice from the local council can take up to 6 months so please organise it as soon as possible.
  • fire safety management plan for the premises.
  • A certified copy of proof of identification (one of the following is sufficient): a driver licence, birth certificate or extract,or passport, for each provider and associate involved in the residential service
  • attach any other documents requested
  • registration fee of $321.10
  • criminal history check fee of $39.60 for each service provider and associate

You must lodge the application by mail with Regulatory Services.

If your application is approved, your service's name, service provider and associates names, maximum number of residents permitted to occupy the registered premises and contact details go on the public register that the public can search to confirm your registration. You will receive a certificate of registration and an accreditation application kit. You must apply for accreditation within three months.

If we do not approve your application, we will notify you in writing, and include the reasons for the decision and advice about how to appeal. If your application is not approved you will not be permitted to operate a residential service..

Applying for accreditation

Once you have registered your residential service, you need to apply for accreditation within 3 months of the registration date. You will be sent an accreditation application kit, which includes a self-assessment checklist and a list of documents required to be lodged.  To apply for accreditation, you will need to:

  • enclose the application fee of $32.10 per resident being accommodated at the time of application

You must lodge the application by mail to Regulatory Services.


The department will:

  • assess your application to ensure it is completed with the relevant documents attached
  • coordinate and conduct an accreditation site audit
  • make accreditation decisions based on the findings of the site audit and evidence provided to meet each accreditation standard
  • make the decision to grant accreditation, for a period up to 3 years
  • impose conditions if appropriate or refuse to accredit the service of level of service

If your application for accreditation is successful

If your accreditation is granted, you will receive an accreditation certificate that must be placed in an area where residents can see it.


If your application for accreditation is not successful

If your accreditation is refused, you will receive a notice explaining why your application was not successful.
If you disagree with the accreditation decisions, you have 28 days to apply to Regulatory Services for a review of the decision.
Your decision notice outlines how to apply for a review. This includes completing the Application for review of decision (Form 5).
If you disagree with the review decision, you can apply for a hearing with the Queensland Civil and Administrative Tribunal.
If you do not apply for accreditation in time or fail accreditation, then your residential service will be automatically de-registered and must stop operating as a residential service.
It is important to note that is the Level 2 or Level 3 component of your accreditation is refused then you can no longer provide that service. You can continue to operate at a lower level, except if it is an aged rental residential service.
If accreditation of a Level 1 service is refused, registration is automatically cancelled and you cannot operate a residential service.

Renewing accreditation

You must lodge an application to renew your accreditation before the accreditation period expires, but not more than 3 months before the expiry date.
You can apply to extend your accreditation as long as this occurs before the expiry date. Your registration will be automatically cancelled if you do not apply for renewal of your accreditation before the accreditation period expires. If your residential service meets all the standards, renewal of your application can be granted for up to 3 years. If your residential service does not meet all the standards, renewal of accreditation can be granted for a period ranging from 6 months to 2.5 years, but with conditions. To renew your accreditation you must:

  • complete and sign the Residential services (Form 3) - Application for renewal of accreditation of residential services
  • pay a fee for accreditation of $32.10 per resident being accommodated at the time the application is made
  • provide a certified copy of proof of identification (i.e. a driver licence, birth certificate or extract, or passport) for each service provider and associate involved in the operation of the residential service
  • pay a fee ($39.60) for a criminal history check for each service provider and associate involved in the operation of the residential service
  • provide a Building Compliance Notice for Queensland Development Code that meets the requirements of the MP 5.7 - Residential Services Building Standard and that has been issues within the last 12 months by local council
  • provide an up-to-date copy of your Fire Management Plan, including evacuation drill records and maintenance of fire safety equipment records
  • provide documentation that reflects any amended or new processes since the last accreditation.

Transfer

Register as the new service provider of an existing residential service  (also see under Application)

If there is a change of service provider(i.e. the sale of the business or a new partner) in relation to a registered residential service, a notification of the change is required.

You must:

Commencement of an associate (including adding or changing) (also see under Application)

An associate can be a person who is employed to manage the day to day operation of the business and who makes decisions on behalf of the service provider. This person can also be an executive officer of the corporation who is the service provider. To add or change an associate, you must provide the following within 30 days of the person becoming an associate:

  • a completed Notification of commencement of an associate (Form 6)
  • the criminal history check fee of $39.60 for each person on the application
  • any updates or changes to the associate's criminal history
  • certified proof of identification for each service provider and associate involved in the residential service
  • the entire application (see the form for lodgement details).

Additional information

Proof of identification

Acceptable proof of your identity is a certified copy of a: driver licence, birth certificate or extract, or passport. To certify your proof of identity document, take the original and a photocopy to a Justice of the Peace, Commissioner for Declarations, solicitor or barrister.  They will certify the copy as true to the original.

About building compliance notices

A building compliance notice can only be obtained by completing an application with your local council. The local council must then issue a building compliance notice, or a non-compliance notice within 20 days of receiving the application. A service provider has 20 business days after receiving the non-compliance notice to appeal the decision. Please note that obtaining a building compliance notice from the local council can take up to 6 months so please organise it as soon as possible.

About our criminal history checks

A criminal history check will be conducted where a date and place of birth has been requested. This includes all individuals, partners, executive officers and associates.

If you have had an application granted by Regulatory Services in the last 12 months, it may not be deemed necessary to have another criminal history check completed, providing the criminal history check has the necessary information and is equal to or higher than the check levels required for the new application.

The decision as to whether you will require a criminal history check will be made after an evaluation of your previous criminal history check (if conducted). All clients are required to pay the fee at the time of lodgement. If Regulatory Services determines that a criminal history check is not required, the fee will be refunded.

Administering agency

Department of Housing and Public Works

Regulatory Services

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Department of Housing and Public Works

Mailing address: GPO BOX 690
Brisbane, Queensland 4001
Phone: 07 3008 3450
Email: regulatoryservices@hpw.qld.gov.au
Website: Department of Housing and Public Works (Opens in new window)