National Energy Retail Rules - South Australia


You may need to comply with these rules to supply or distribute energy (electricity and natural gas).

The National Energy Retail Rules (NERR) cover topics that include:

  • customer retail contracts and customer hardship
  • relationships between distributions and customers
  • relationships between distributors and retailers-rail support obligations
  • de-energisation (or disconnection) of premises-small customers
  • life support equipment
  • prepayment meter systems
  • exempt selling regime
  • retail market performance reports
  • customer retail contracts-electricity consumption benchmarks
  • model terms and conditions for standard retail contracts
  • model terms and conditions for deemed standard connection contracts.

Please contact the agency for more information.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Task Business Structure Resources
Comply All National Energy Retail Rules - PDF (Opens in new window)

Administering agency

Australian Energy Market Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Australian Energy Market Commission

South Australia
Operating address: Level 15
60 Castlereagh Street
Sydney, New South Wales 2000
Mailing address: GPO BOX 2603
Sydney, New South Wales 2001
Phone: 02 8296 7800
Fax: 02 8296 7899
Website: Australian Energy Market Commission (Opens in new window)