Water Industry Licence - South Australia


You will need a licence to provide retail services in the water industry. Retail services consist of the sale and supply of water or the sale and supply of sewerage services for the removal of storage. Examples include:

  • drinking water - residential and / or non-residential
  • non-drinking water - residential and / or non-residential
  • residential sewerage - residential and / or non-residential
  • sewerage trade waste - non-residential.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this licence you must:

  • demonstrate a suitable standard of honesty and integrity (this may also apply to the officers and major shareholders of your company)
  • have suitable financial, technical and human resources
  • have a suitable and appropriate infrastructure.


Your licence may be issued for an indefinite period or for a specified term.


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

Fees are listed on the attached document.

Other resources

Task Business Structure Resources
Comply All Licence Fees (Opens in new window)

Application process


In addition to your completed application you must also provide a copy of your compliance plan detailing:

  • the obligations that apply to you
  • the processes that are (or will be) put in place to ensure your compliance with your obligations
  • how you will monitor compliance
  • how non-compliance will be reported
  • any internal audit programs that review (or will review) the effectiveness of the compliance program.

Approval time

Approximately 16 weeks

Administering agency

Essential Services Commission of South Australia

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Essential Services Commission of South Australia

South Australia
Mailing address: GPO BOX 2605
Adelaide, South Australia 5001
Toll Free: 1800 633 592 Mobile phones and SA only
Phone: 08 8463 4444
Email: licensing@escosa.sa.gov.au
Website: Essential Services Commission of South Australia (Opens in new window)

Supporting information