Water Retail Code - Minor and Intermediate Retailers - South Australia


You will need to comply with this code if you intend to retail water services as a minor or intermediate retailer. Water services include the collection, storage, production, treatment, conveyance, reticulation or supply of water.

The code outlines the obligations for minor and intermediate water retailers, which include:

  • customer sale contracts
  • consumer information obligations
  • retailer supply obligations
  • customer service obligations
  • restriction of water supply
  • disconnections
  • restoration of supply.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Administering agency

Essential Services Commission of South Australia

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Essential Services Commission of South Australia

South Australia
Operating address: Level 1
151 Pirie Street
Adelaide, South Australia 5000
Mailing address: GPO BOX 2605
Adelaide, South Australia 5001
Toll Free: 1800 633 592 Mobile phones and SA only
Phone: 08 8463 4444
Email: escosa@escosa.sa.gov.au
Website: Essential Services Commission of South Australia (Opens in new window)