You will need to comply with this code if your business is involved in the gas supply industry and you intend to undertake a bulk customer transfer process which may apply under certain circumstances where there is a change in retailer of bulk gas sales.
The following principles underpin this Code, as they are essential to ensure efficient customer transfer and information exchange in the context of the bulk customer transfer process:
- transaction costs are to be kept to a minimum
- commercially sensitive information is to be kept confidential
- a streamlined bulk customer transfer process is essential to achieve low cost and efficiency
- all persons involved in the bulk customer transfer process must co-operate to ensure that information is processed in a complete, accurate and timely manner.
Please consult the Contact Officer for more information and to ascertain the level of compliance that may be required.