Accreditation as a Taxi-Cab Operator - Victoria


You will require this accreditation if you intend to operate as a taxi-cab operator. An operator, also known as a permit holder, is a person or corporation that operates one or more licensed taxi-cabs. Some operators own the licence, while others have been assigned the rights by the licence holder.

Taxi-cab operators are a part of a taxi-cab network if they are affiliated with a service that receives and dispatches bookings. A taxi-cab operator is not a part of a taxi-cab network if they receive the bookings directly.

Please consult the responsible agency for more information and to ascertain the level of compliance (if any) that may be required.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this accreditation you must:

  • be an individual, partnership, company, co-operative, an incorporated association or a body corporate
  • submit the required form
  • submit an informed consent form
  • provide appropriate levels of identification
  • provide any other information required by the agency
  • pay any required fees.

Unincorporated bodies or associations will not be granted this accreditation.

Please consult the responsible agency for more information regarding eligibility requirements.

Ongoing eligibility requirements

Accredited operators are subject to a number of ongoing requirements, including the following:

  • keep accurate records as required by the regulations
  • cooperate with the agency's investigation and audit activities
  • have the financial capacity to meet all costs and financial obligations
  • ensure your drivers have sufficient good health and fitness
  • ensure any drivers operating wheelchair accessible taxi cabs have completed the training required by the agency
  • provide drivers with training required by the agency
  • ensure your vehicles are clean and in fit and serviceable condition
  • follow a complaints handling process that complies with the regulations.

Please consult the responsible agency for more information regarding eligibility requirements.


An accreditation remains in force until it is cancelled or surrendered.


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

Please consult the responsible agency for information on fees to be submitted with your application.

Other resources

Task Business Structure Resources
Apply All Proof of Identity for Lodging an Application for Commercial Passenger Vehicle Licences and Taxi-Cab Industry Accreditation - Please contact the responsible agency for application forms and registration details.

Act(s) name

Lodgement process


Please lodge your application and all accompanying documentation directly with the Agency.

Approval time

An approval decision must be made within 30 days of receiving the application.

Administering agency

Department of Transport

Commercial Passenger Vehicles Victoria

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Commercial Passenger Vehicles Victoria

Department of Transport

Operating address: 1 Spring Street
Melbourne, Victoria 3000
Operating address: Quality Assurance Centre
10 Mareno Road
Tullamarine, Victoria 3043
Mailing address: GPO BOX 1716
Melbourne, Victoria 3001
Toll Free: 1800 555 727
Phone: 03 8683 0768
Website: Commercial Passenger Vehicles Victoria (Opens in new window)