Approval in Principle of New Non-Emergency Patient Transport Providers - Victoria


An Approval in Principle (AIP) for a Non-Emergency Patient Transport (NEPT) provider is not compulsory. An AIP allows you to obtain an assessment of whether you will meet the NEPT licence requirements before purchasing any vehicles or premises. It also allows you to remedy any issues that would otherwise prevent you from obtaining the NEPT licence.

Non-emergency patient transport (NEPT) providers supply transport for patients who require clinical monitoring for the duration of journeys for home to hospital transfer, inter-hospital transfer, and hospital to home transfer. NEPT providers may also offer first aid services at public events.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this approval you must:

  • demonstrate ASIC Registration of Business
  • provide Certificate of Business Name, issued by the Office of Business and Corporate Affairs
  • be a fit and proper person
  • provide a completed Financial Statement by a Certified Practising Accountant
  • provide your infection control management plan
  • show your equipment and staff are suitable to be used in the service
  • show your arrangements for evaluating, monitoring and improving the quality of the service.

Ongoing eligibility requirements

It is an ongoing requirement of this approval that you provide relevant records and information as required by the authority. You must ensure that all the following records are accurately maintained:

  • patient care records
  • staff records
  • quality assurance plan records.


The approval is valid for 2 years from the issue or renewal.


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All Fees are listed in the attached document.


Regulation(s) name

Non-Emergency Patient Transport Regulations 2016 Victoria

Application process


The application process may be a two-step process. However, obtaining an Approval in Principle is not mandatory and guidance should be sought from the Agency. Please refer to the application forms and guides for complete details on how to submit your application forms and all supporting documents to the Agency's satisfaction.

Approval time

Within 60 days

Administering agency

Department of Health

Private Hospitals Branch

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.