AS ISO 10002-2006/AMDT 1-2011 Customer Satisfaction - Guidelines for Complaints Handling in Organizations - Victoria


You will be required to comply with these guidelines if you are accredited as a booking service provider. The accredited person must handle complaints about booking services in a way that is consistent with these guidelines. It provides information for the design and implementation of a complaints handling process.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Administering agency

Department of Transport

Commercial Passenger Vehicles Victoria

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Commercial Passenger Vehicles Victoria

Department of Transport

Operating address: 1 Spring Street
Melbourne, Victoria 3000
Operating address: Quality Assurance Centre
10 Mareno Road
Tullamarine, Victoria 3043
Mailing address: GPO BOX 1716
Melbourne, Victoria 3001
Toll Free: 1800 555 727
Phone: 03 8683 0768
Website: Commercial Passenger Vehicles Victoria (Opens in new window)