AS ISO 10002-2006/AMDT 1-2011 Customer Satisfaction - Guidelines for Complaints Handling in Organizations - Victoria


You will be required to comply with these guidelines if you are accredited as a taxi-cab network service provider. The accredited person must handle complaints about network services and taxi-cab operators in a way that is consistent with these guidelines. It provides information for the design and implementation of a complaints handling process.

Please consult the responsible agency for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Transport (Compliance and Miscellaneous) Act 1983 Victoria

Regulation(s) name

Transport (Taxi-Cab Industry Accreditation) (Taxi-Cab Industry Accreditation and Other Matters) Regulations 2017 Victoria

Administering agency

Department of Transport

Commercial Passenger Vehicles Victoria

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Commercial Passenger Vehicles Victoria

Department of Transport

Operating address: Lower ground floor 1
1 Spring Street
Melbourne, Victoria 3000
Operating address: Quality Assurance Centre
10 Mareno Road
Tullamarine, Victoria 3043
Toll Free: 1800 638 802