AS ISO 10002-2006 Customer Satisfaction - Guidelines for Complaints Handling in Organizations - Victoria


You will be required to comply with these guidelines if you are accredited as a taxi-cab network service provider. The accredited person must handle complaints about network services and taxi-cab operators in a way that is consistent with these guidelines. It provides information for the design and implementation of a complaints handling process.

Please consult the responsible agency for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice can be either a legal requirement or non-legal requirement. Legal codes of practice are defined as a result of legislation. Non-legal codes of practice are defined by industry regulators and bodies.

Administering agency

Department of Economic Development, Jobs, Transport and Resources

Taxi Services Commission

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Taxi Services Commission

Department of Economic Development, Jobs, Transport and Resources

Operating address: 1 Spring Street
Melbourne, Victoria, 3000
Mailing address: PO BOX 1716
Melbourne, Victoria 3001
Phone: 1800 638 802
Phone: 03 8683 0768
Fax: 03 8683 0717