Booking Service Provider - Victoria


You will require this registration if you intend to provide or advertise booking services for commercial passenger vehicles.

A booking service provider is an organisation, or person, that is in the business of receiving requests from customers booking a commercial passenger vehicle service, and arranging or accepting requests by, or on behalf of, commercial passenger vehicle drivers. The booking service can be provided through an automated or semi-automated electronic system, including an application, website, through a phone or any other means of communication.

Please consult the responsible agency for more information and to ascertain the level of compliance (if any) that may be required.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for registration, you must:

  • complete the registration form
  • complete a form for each relevant person (e.g. managers, partners, management committee members, or officers)
  • provide all the relevant information, including evidence of identification requested on the form
  • pay the prescribed fee.
Please consult the responsible agency for more information regarding eligibility requirements.

Ongoing eligibility requirements

As a booking service provider, you must maintain a register of safety risks. You must also identify and manage safety risks associated with commercial passenger vehicle services.

You must abide by the responsibilities set out in the regulations and Acts. All booking service providers must ensure they are familiar with the requirements and expectations.

Please consult the responsible agency for more information regarding eligibility requirements.


Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $46.80

Fees for 2019-20.

Apply Application All $46.80 Criminal record check for additional relevant person. Fees for 2019-20.

Other resources

Act(s) name

Commercial Passenger Vehicle Industry Act 2017 Victoria

Transport (Compliance and Miscellaneous) Act 1983 Victoria

Regulation(s) name

Commercial Passenger Vehicle Industry Regulations 2018 Victoria

Approval time

Up to 28 days from receipt of a complete application.

Administering agency

Department of Transport

Commercial Passenger Vehicles Victoria

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:


Commercial Passenger Vehicles Victoria

Department of Transport

Operating address: Lower ground floor 1
1 Spring Street
Melbourne, Victoria 3000
Operating address: Quality Assurance Centre
10 Mareno Road
Tullamarine, Victoria 3043
Toll Free: 1800 638 802