Clinical Practice Protocols (NEPT) - Victoria


You will be required to comply with the Clinical Practice Protocols if you provide non-emergency patient transport services. This involves transporting patients who require clinical monitoring for the duration of the journey:

  • during inter-hospital transfers
  • during transport from the hospital to the patients home
  • during transport from the patients home to the hospital.

The Clinical Practice Protocols describe medically approved protocols for the provision of non-emergency patient transport. It provides a consistent framework for officer knowledge, education and training.

You must also ensure that all your staff are provided with annual training in these Protocols.

Please consult the responsible agency for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Act(s) name

Non-Emergency Patient Transport Act 2003 Victoria

Regulation(s) name

Non-Emergency Patient Transport Regulations 2016 Victoria

Administering agency

Department of Health and Human Services

Private Hospitals Branch