Non-Emergency Patient Transport Providers Licence - Victoria


You will need this licence if you want to establish a private non-emergency patient transport (NEPT) service company and are ready to start operations providing NEPT services or if you intend to continue operating a NEPT company.

NEPT providers supply transport for the transport and clinical care of patients during home to hospital transfer, inter-hospital transfer, and hospital to home transfer. They may also offer first aid services at public events.

Please consult the responsible agency for more information and to ascertain the level of compliance that may be required.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this licence you must:

  • have a certificate from an approved body stating that your quality assurance plan is certified
  • have ASIC company registration
  • provide Certificate of Business Name, issued by the Office of Business and Corporate Affairs
  • be a fit and proper person
  • provide a completed Financial Statement by a Certified Practising Accountant
  • provide infection control management plan
  • show your equipment and staff are suitable to be used in the service
  • show your arrangements for evaluating, monitoring and improving the quality of the service.

Please consult the responsible agency for more information regarding eligibility requirements.

Ongoing eligibility requirements

It is an ongoing requirement of this approval that you provide relevant records and information as required by the agency. You must ensure that all the following records are accurately maintained:

  • patient care records
  • staff records
  • Quality Assurance Plan records.


The licence is valid for two years from the issue or renewal.


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All Fees are listed on the attached document.

Regulation(s) name

Non-Emergency Patient Transport Regulations 2016 Victoria

Lodgement process


Please submit your application on the approved online form to the Agency accompanied by the required fee.

Approval time

Within 60 days.

Administering agency

Department of Health and Human Services

Private Hospitals Branch

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Private Hospitals

Private Hospitals Branch

Department of Health and Human Services

Operating address: 50 Lonsdale Street
Melbourne, Victoria 3000
Mailing address: GPO BOX 4541
Melbourne, Victoria 3001
Phone: 03 9096 2164
Website: Private Hospitals Branch (Opens in new window)