Non-Emergency Patient Transport Service Licence - Victoria

Description

You will need this licence if you are a non-emergency patient transport (NEPT) service and intend to commence transporting patients. NEPT is for patients who require clinical monitoring or supervision during transport, but do not require a time critical ambulance response.

Please note, you may apply for an Approval in Principle (AIP) to assess whether you will meet the requirements for licensing before you commit to purchasing vehicles or premises or to remedy any issues that might prevent you from obtaining a licence. An AIP is not compulsory.

Service type

Licence

A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

Use the contact details for information about eligibility requirements.

Duration

2 years

Fees

Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

Current fees can be found here.

Forms

Other resources

Act(s) name

Non-Emergency Patient Transport and First Aid Services Act 2003 Victoria

Regulation(s) name

Non-Emergency Patient Transport Regulations 2026 Victoria

Approval time

Up to 60 days

Additional information

Information about applying for, varying, or renewing a licence, including updated application forms, checklists, and guidelines are currently being developed to reflect the new regulations and will be available soon.

Administering agency

Department of Health

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.