Supported Residential Service Registration - Victoria


You will need this registration if you intend to operate a supported residential service. A supported residential service (SRS) is a facility where accommodation and personal support are provided to residents who need support in everyday life (such as people who are frail or disabled).

SRS facilities are privately operated services that are run on a commercial basis, and do not receive government funding. Your registration will specify the number of beds you are authorised to provide, and the number of people you are authorised to accommodate. A registered facility cannot be altered or extended without the approval of the Agency.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible you must have:

  • a suitable building and site
  • the appropriate permits (including planning and health approvals from your local council)
  • the relevant skills and knowledge
  • sufficient financial capacity
  • the relevant arrangements in place to operate the supported residential services (such as rostering arrangements or a staff recruitment plan).

Ongoing eligibility requirements

If the registration is in the name of a corporation, or other business entity, whenever a new director or officer of the corporation is appointed, the owner must apply to the Agency for approval of the appointment.

The Agency will assess the new director/officer's suitability and capacity to manage a supported residential service. You will be subject to ongoing requirements including:

  • developing on-going support plans for residents
  • compliance with accommodation and personal support standards
  • monitoring health care and personal support issues of residents
  • maintaining adequate standards of storage, distribution and administration of residents' medication
  • minimum staffing requirements.


One-off registration


Fees Details for this service in table format.

Task Type Business Structure Description
Apply Application All

Please consult the responsible department for information on fees to be submitted with your application.


Act(s) name

Supported Residential Services (Private Proprietors) Act 2010 Victoria

Regulation(s) name

Supported Residential Services (Private Proprietors) Regulations 2012 Victoria

Additional information

If you, or one of the directors of your organisation, will not be able to direct the day-to-day operation of the service at any time, you must employ a person to manage the service. You must apply to the Agency for approval within seven days of appointing a person as manager.

Administering agency

Department of Families, Fairness and Housing

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.