Primary contact services are healthcare services that an injured worker can use without a referral from a medical practitioner, and include chiropractic, dental, medical, osteopathy, optometry, physiotherapy and podiatry.
Referred services are healthcare services that require a medical practitioner's referral, such as acupuncture, attendant care, dietetics, exercise physiology, hearing services, household help, loss and grief counselling, naturopathy, nursing, occupational therapy, pharmacy, psychology, remedial exercise and massage, social work, and speech pathology.