Code of Conduct for the Supply of Electricity to Small Use Consumers 2018 - Western Australia


You must comply with this code if you are an electricity marketing agent, retailer, or distributor.

This code outlines the standard of conduct for the supply and marketing of electricity to consumers to protect consumers from undesirable marketing content. This code covers topics such as:

  • marketing
  • connection
  • billing
  • payment
  • payment difficulties and financial hardship
  • disconnection and interruption
  • reconnection
  • pre-payment meters
  • information and communication.

Please consult the Contact Officer for more information.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Electricity Industry Act 2004 Western Australia

Administering agency

Economic Regulation Authority

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Enquiries Officer

Economic Regulation Authority

Western Australia
Operating address: Albert Facey House
Level 4
469 Wellington Street
Perth, Western Australia 6000
Mailing address: PO BOX 8469
Perth BC, Western Australia 6849
Phone: 08 6557 7900
Fax: 08 6557 7999
Website: Economic Regulation Authority (Opens in new window)