You must comply with this code if you are an electricity marketing agent, retailer, or distributor.
This code outlines the standard of conduct for the supply and marketing of electricity to consumers to protect consumers from undesirable marketing content. This code covers topics such as:
- marketing
- connection
- billing
- payment
- payment difficulties and financial hardship
- disconnection and interruption
- reconnection
- pre-payment meters
- information and communication.
Please consult the Contact Officer for more information.