You will be required to comply with this code if you work in a call centre. This code applies to employers and employees.
A call centre is any workplace where the main work of employees is providing customer services by telephone or by a combination of telephone and computer.
The aim of this code is to help you address occupational safety and health issues related to call centre work.
Please consult the Contact Officer for more information and to ascertain the level of compliance that may be required.