Code of Practice - Occupational Health and Safety in Call Centres - Western Australia


You will need to comply with this code if you intend to work in a call centre. A call centre is any workplace where the main work of employees is providing customer services by telephone or by a combination of telephone and computer.

The aim of this code is to help you address occupational safety and health issues related to call centre work.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Act(s) name

Work Health and Safety Act 2020 Western Australia

Regulation(s) name

Work Health and Safety (General) Regulations 2022 Western Australia

Administering agency

Department of Energy, Mines, Industry Regulation and Safety


Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.