Electricity Industry (Customer Transfer) Code 2016 - Western Australia


You may need to comply with this code if you hold a retail licence to sell electricity.

This code sets out rules for the provision of information relating to contestable customers and the process for transferring contestable customers from one retailer to another retailer. This code covers:

  • information provision
  • transfer of contestable customers
  • communication rules.

If one of your customers is transferring to another retailer, in most cases you must not terminate their contract until the transfer is complete.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Task Business Structure Resources Important
Comply All Electricity Industry (Customer Transfer) Code 2016 - PDF (Opens in new window) Important

Act(s) name

Electricity Industry Act 2004 Western Australia

Regulation(s) name

Electricity Industry (Customer Contracts) Regulations 2005 Western Australia

Electricity Industry (Licence Conditions) Regulations 2005 Western Australia

Administering agency

Economic Regulation Authority

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.