Electricity Industry (Customer Transfer) Code 2016 - Western Australia


You may be required to comply with this code if you hold a retail licence to sell electricity.

This code sets out rules for the provision of information relating to contestable customers and the process for transferring contestable customers from one retailer to another retailer in order to promote retail competition.

If one of your customers is transferring to another retailer, you usually must not terminate their contract the transfer is complete.

Please consult the Contact Officer for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Act(s) name

Electricity Industry Act 2004 Western Australia

Regulation(s) name

Electricity Industry (Customer Contracts) Regulations 2005 Western Australia

Administering agency

Economic Regulation Authority

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Enquiries Officer

Economic Regulation Authority

Operating address: Level 4, Albert Facey House
469 Wellington Street
Western Australia 6000
Mailing address: PO BOX 8469
Perth BC, Western Australia 6849
Phone: 08 6557 7900
Fax: 08 6557 7999
Email: records@erawa.com.au