You will need to comply with this code if you hold a gas trading licence or are a gas marketing agent.
This code was made with the object of protecting customers from undesirable marketing conduct and defining standards of conduct in the marketing of gas to customers. This code covers:
- obligations particular to retailers
- contracts and information to be provided to customers
- marketing conduct
- compliance
- presumption of authority
- gas marketing agent complaints
- records to be kept.
