On-Demand Booking Service Authorisation - Western Australia


You will need this authorisation if you intend to take or facilitate bookings for an on-demand passenger transport service. This authorisation extends to drivers who facilitate the bookings they complete themselves.

An on-demand booking service provider is a person or organisation who receives requests from paying customers for transport. The booking may be facilitated through an automated or semi-automated electronic system, including an application, website or any other means of communication.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this authorisation, you must:

  • state the maximum number of vehicles intended to be covered by the authorisation
  • provide a criminal record check dated no more than 3 months old
  • provide a declaration of responsible officers, all of whom must live in Australia and one must live in West Australia
  • disclose any previous on-demand booking service authorisation which has been cancelled or refused.

Ongoing eligibility requirements

To comply with the requirements of this authorisation, you must continue to:

  • prepare and maintain a safety management system
  • keep records on drivers, vehicles and services provided (including where and when transport was given)
  • provide a complaint resolution procedure
  • keep records of customer complaints.


12 months


Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $139.20

Fees for 2024-25

Apply Licence All -

Authorisation fees will vary depending on the number of vehicles you intend to authorise. Please consult the Contact Officer for specific costs.

Act(s) name

Transport (Road Passenger Services) Act 2018 Western Australia

Regulation(s) name

Transport (Road Passenger Services) Regulations 2020 Western Australia

Administering agency

Department of Transport

On-Demand Transport

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.