Water Services Code of Conduct (Customer Service Standards) 2018 - Western Australia


You will need to comply with this code if you provide water supply services (potable water only) or sewerage services in Western Australia.

This code outlines the standards for providing water services to customers. This code covers:

  • connection of water services to land
  • billing for water services
  • payment for water services
  • restricting the flow of water
  • faults, emergencies and interruptions affecting water services
  • complaints about water services
  • information and communication services
  • requirements for supply of water to persons with special requirements or needs.

Please consult the Contact Officer for more information.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Act(s) name

Water Services Act 2012 Western Australia

Regulation(s) name

Water Services Regulations 2013 Western Australia

Administering agency

Economic Regulation Authority

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Enquiries Officer

Economic Regulation Authority

Western Australia
Operating address: Albert Facey House
Level 4
469 Wellington Street
Perth, Western Australia 6000
Mailing address: PO BOX 8469
Perth BC, Western Australia 6849
Phone: 08 6557 7900
Fax: 08 6557 7999
Email: records@erawa.com.au
Website: Economic Regulation Authority (Opens in new window)