Water Services Code of Practice (Family Violence) 2020 - Western Australia


You must comply with this code to provide water services in Western Australia. Water services include:

  • water supply services (for potable and non-potable water)
  • sewerage services
  • irrigation services (for irrigation for agriculture or pasture)
  • drainage services (management of stormwater, groundwater, surface water or soil salinity).

This code requires each licensed water services provider to have and publish a family violence policy covering:

  • employee training
  • information provided to customers
  • systems to account for customers affected by family violence without the customer having to repeat details of the issues
  • protection of family violence information
  • the circumstances for financial hardship and payment difficulties for those affected by family violence
  • how the licensee will deal with debt management for family violence affected customers
  • requesting written evidence of family violence.

Please consult the Contact Officer for more information and to ascertain the level of compliance (if any) that may be required.

Service type

Code of Practice

A code of practice is a set of rules which details how people in a certain industry should behave. A code of practice can be defined as a result of legislation or by industry regulators and bodies.

Other resources

Act(s) name

Water Services Act 2012 Western Australia

Administering agency

Department of Water and Environmental Regulation


Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Head Office


Department of Water and Environmental Regulation

Operating address: Prime House
8 Davidson Terrace
Joondalup, Western Australia 6027
Mailing address: LOCKED BAG 10
Joondalup DC, Western Australia 6919
Phone: 08 6364 7000
Fax: 08 6364 7001
Website: Water (Opens in new window)