Approval to Conduct Responsible Conduct of Gambling (RCG) Training Courses - New South Wales


You will require this approval if you are a registered training organisation (RTO) and intend to conduct training courses on the responsible conduct of gambling (RCG). A RCG course focuses on:

  • harm minimisation requirements
  • detection of problem gambling
  • the proper communication with and management of patrons using gaming machines
  • ensuring that minors are not permitted to use the gaming machines.

Owners and employees of registered clubs and hotels with gaming machines are required to complete a RCG course.

Please consult the Contact Officer for more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

Each trainer delivering the course must:

  • be part of a registered training organisation (RTO)
  • hold a Certificate IV in Training and Assessment or have another qualification that is considered to be equivalent
  • have at least 3 years' experience as the holder of a managerial or supervisory position in a hotel or registered club
  • in the case of an approval to deliver the course online for a provider nominated by an industry association, the application must be accompanied by written confirmation of that nomination. This must include an explanation of the relationship between the industry association and the provider.

Please consult the Contact Officer for more information regarding eligibility requirements.



1 year.


30 June.


Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $1450.00 -
Apply Miscellaneous All $40.00 Interim RCG certificate.
Renew Renewal All $800.00 -
Renew Renewal All $40.00 Interim RCG certificate.

Act(s) name

Gaming Machines Act 2001 New South Wales

Regulation(s) name

Gaming Machines Regulation 2019 New South Wales

Administering agency

Department of Customer Service

Liquor and Gaming NSW

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

RTO Enquiries

Liquor and Gaming NSW

Department of Customer Service

Operating address: Level 6
323 Castlereagh Street
Haymarket, New South Wales 2000
Mailing address: GPO BOX 7060
Sydney, New South Wales 2001
Phone: 1300 024 720
Website: Liquor and Gaming NSW (Opens in new window)