Approval to Conduct Responsible Conduct of Gambling (RCG) Training Courses - New South Wales


You will need approval to conduct training courses on the responsible conduct of gambling (RCG). RCG courses focus on:

  • harm minimisation requirements
  • detection of problem gambling
  • the proper communication with and management of patrons using gaming machines
  • ensuring that minors are not permitted to use the gaming machines.

Owners and employees of registered clubs and hotels with gaming machines must complete an RCG course.

Please consult the Contact Officer for more information.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

Each trainer delivering the course must:

  • be part of a registered training organisation (RTO)
  • hold a Certificate IV in Training and Assessment or have another qualification that is considered to be equivalent
  • have at least three years experience as the holder of a managerial or supervisory position in a hotel or registered club
  • in the case of an approval to deliver the course online for a provider nominated by an industry association, the application must be accompanied by written confirmation of that nomination which must include an explanation of the relationship between the industry association and the provider.

Please consult the Contact Officer for more information regarding eligibility requirements.



Up to one year


30 June


Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $1450.00 -
Apply Application All $40.00 Interim RCG certificate
Renew Renewal All $800.00 -
Renew Renewal All $40.00 Interim RCG certificate

Act(s) name

Gaming Machines Act 2001 New South Wales

Regulation(s) name

Gaming Machines Regulation 2019 New South Wales

Administering agency

Department of Customer Service

Liquor and Gaming NSW

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.