Authorisation to Provide a Booking Service - New South Wales


You will need this authorisation if you intend to provide a booking service for taxis or hire cars. Providing a booking service means taking bookings for taxis or hire vehicles, and communicating information to drivers for passenger services.

A booking service includes taking the booking and driving the passenger transport yourself, or arranging for another person to do so. Electronic bookings are still considered to be a passenger service.

The following are examples of booking services:

  • ridesharing companies
  • a business that takes bookings which are performed by taxis
  • hire car companies that take bookings
  • individuals that take bookings, like an independent taxi driver.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

If you intend to drive a wheelchair accessible passenger transport, you will be required to be competent in loading and unloading of wheelchair passenger.



An authorisation will last for five years, unless cancelled earlier.


Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $120.00 Fees for 2022-23
Apply Application All $160.00 Applying to become both a taxi service provider and a booking service provider. Fees for 2022-23
Apply Licence All - Annual fees are payable by service providers based on the total number of passenger service transactions carried out in a financial year. Please see attached fact sheet. Fees for 2022-23


Act(s) name

Point to Point Transport (Taxis and Hire Vehicles) Act 2016 New South Wales

Regulation(s) name

Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 New South Wales

Application process


All applications must be made online to Transport NSW through the industry portal.

Disqualified persons or entities

You will not be eligible to drive a passenger transport if you have been found guilty of offences such as murder, assault, domestic violence, offences involving firearms, fraud, or drug supply.

If your previous authority has been cancelled, or your application has been rejected in the last ten years, you will be ineligible to drive a passenger transport.

Administering agency

Transport for NSW

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.