Retail Supplier's Licence (Water) - New South Wales


Corporations will require this licence to supply water (potable or non-potable) or provide sewerage services by means of water industry infrastructure. For example: supply drinking water to customers.

Water industry infrastructure is water infrastructure or sewerage infrastructure used for the production, treatment, filtration, storage, conveyance or reticulation of water.

You are encouraged to discuss your licence application with the Agency prior to formally submitting your application.

Service type


A licence defines the need to obtain recognition / certification and registration to undertake a certain business activity.

Eligibility requirements

To be eligible for this licence you must:

  • be registered as a corporation
  • submit the required application form
  • provide the required supporting documentation
  • pay any fees.

Before this licence can be granted, the Agency must be satisfied that your corporation has the capacity to carry out the activities that the licence would authorise, in a manner that does not present a significant risk or harm to the environment.

Please consult the Contact Officer for more information regarding eligibility requirements.



Licence remains in force unless suspended, cancelled or revoked.


Fees Details for this service in table format.

Task Type Business Structure Amount Description
Apply Application All $2500.00 Retail supplier's licence.
Apply Application All $5000.00 Combined network operator and retail supplier's licence.
Apply Licence All -

Fees will vary between $1000 to $9000 depending on your circumstances. Please consult the Contact Officer for more information.

Other resources

Act(s) name

Public Health Act 2010 New South Wales

Water Industry Competition Act 2006 New South Wales

Regulation(s) name

Water Industry Competition (General) Regulation 2008 New South Wales

Application process


Please contact the Agency to discuss the required supporting documentation that will be required to accompany your application form.

Additional information

Please be aware that If your application is approved, you are required to belong to an approved external ombudsman scheme to deal with disputes and complaints involving small retail customers. You will also be required to implement any relevant government policy with respect to social programs to ensure your services are available to a range of people. For example: available to people suffering financial hardship or living in remote areas.

Administering agency

Independent Pricing and Regulatory Tribunal

Contact details

Contact Email, Phone and Address Details for this service in simple two column table format, header then data.

Please use these contact details for help or more information:

Water Licensing and Compliance

Independent Pricing and Regulatory Tribunal

Operating address: Level 15
2-24 Rawson Place
New South Wales 2000
Mailing address: PO BOX K35
Haymarket Post Shop, New South Wales 1240
Phone: 02 9290 8412

Supporting information